IT helpdesk – IT support for companies

Helpdesk – maintaining IT environment

Helpdesk is a helpdesk responsible for maintaining the reliability of the IT infrastructure in the enterprise. The goal of the service is to quickly solve problems occurring in IT and work environments – in person or remotely. Advanced helpdesk is a multi-level system in which consultants respond to the most common errors and defects. In more complicated cases, they forward the application to the next level specialists.
In the dynamically developing IT sector, IT helpdesk is one of the key areas of service provision. The efficiency of the support system largely depends on how quickly the correct operation of individual applications, devices and often entire networks will be restored. For this reason, the choice of service should be properly thought out.

Outsourcing helpdesk

Although the IT industry is developing most dynamically in Warsaw, Krakow or Wrocław, as well as in other large cities such as Katowice or Poznań, the need for professional and full technical support also applies to smaller centers. That is why Lizard specialists address their services not only to the largest metropolises, but also provide them throughout the country. Remote or local helpdesk provided by our experts will allow you to quickly and efficiently deal with both typical and the most non-standard problems in the operation of computer devices, peripherals, software or corporate networks.

Our services are also available in the EU, UK

Find the help package best suited to your individual needs! Order a service designed especially for you and enjoy instant troubleshooting. Find out how many benefits helpdesk outsourcing provides. Direct the processing capacity and competences of your employees to activities that will help you develop your business in a real way, and leave everything related to maintaining the reliability of the infrastructure to us!
Helpdesk a Service desk
IT helpdesk is often confused with service desk. The tasks of helpdesk employees often include simple and efficient tasks, while the service desk offers access to solving more complex problems. It is worth emphasizing that the service desk covers a much wider scope than the helpdesk.
To sum up, IT helpdesk assistance works more in the field of disaster repair, while Service Desk works more autonomously holistically, in accordance with the client’s business expectations. Service Desk also requires much larger staff involved in the task, which may increase the costs of such a service.
Service desk as an advanced helpdesk service is also provided by Lizard.