IT Support - Basic Plus Package

The Basic Plus package is the second package in the LIZARD package set, which contains the same range of services as in the Basic package with the additional option of administering simple IT servers (Windows and Linux).

The server administration option allows you to remove current Windows server failures, create and grant all user rights and constantly monitor server resources using Zabbix and Nagios software.
This package also includes basic cybersecurity services, i.e. verification of your antivirus system on Windows and Linux stations.
The Basic Plus package also includes a simple Microsoft365 cloud services administration service and network administration, including Mikrotik, Sophos and Fortigate devices.
An invaluable and important element of this package is the service of coordinating and planning your IT infrastructure by LIZARD, which always tries to meet all the needs of its customers.

The Basic Plus package is designed for small-medium companies whose infrastructure needs intermediate support for their users from the side of their current support and administration (servers, Microsoft365 cloud services, basic security and backup).

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If you purchase the Basic Plus service, you and your colleagues will be able to use it:

throughout the Polish
in all European Union countries
in the United Kingdom.
for people working as sales representatives
for people working remotely and in Home Office mode
You will be able to talk to our engineers in Polish, English or German.

By reporting your cases to our engineers, our Engineers have at your disposal:

Telephone connection from 7 a.m. to 9 p.m. with immediate response time or notification via e-mail or ITSM class system form via website 24 hours a day with a response time of up to 2 hours.
Our engineers will do their best to ensure that your cases are solved within an estimated resolution time of up to 8 business hours.
You choose what hours are business hours for your company, we offer a standard choice of 7-15 or 8-16 or 9-17 on Monday, Tuesday, Wednesday, Thursday and Friday. Always a working day is 8 hours.
In the Basic Plus package, our remote helpdesk service works from 7 a.m. to 9 p.m. Monday, Tuesday, Wednesday, Thursday, Friday and 10 a.m. to 6 p.m. on Saturdays and Sundays, while the administration from 8 a.m. to 5 p.m. on Monday, Tuesday, Wednesday, Thursday and Friday.
If the situation requires it you will be able to report your cases during these hours, the only inconvenience will be that the work of our engineers will be settled by the values of additional work, which are always set in the contract.
Travel time for a local visit is up to 4 hours.

If the solution of your affairs requires a break in the provision of services, e.g. a new computer installation, the so-called service window will be offered in hours and days for your business company.

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