The Professional package is dedicated to medium and large customers. The Professional package stands out from previous LIZARD packages with advanced administration of the client’s IT systems.
- Our team of administrators will take care of updating your server infrastructure, which will not only improve the comfort of work but also increase the level of security.
- The server administration option allows you to remove current Windows server failures, create and grant all user rights and constantly monitor server resources using Zabbix and Nagios software.
- This package also includes advanced cybersecurity services, i.e. administration of your antivirus system on workstations, servers and mobile devices (MDM).
- The Professional package also includes advanced Microsoft365 cloud services administration and network administration, including Mikrotik, Sophos and Fortigate devices.
- As part of the administration, we will manage your hosting and help with the purchase, renewal of domains and SSL certificates.
- An additional advantage of the package is a dedicated IT Architect/Designer, who will indicate the correct path of IT development in your company.
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If you purchase the Professional service, you and your colleagues will be able to use it:
- throughout the Polish
- in all European Union countries
- in the United Kingdom.
- for people working as sales representatives
- for people working remotely and in Home Office mode
- You will be able to talk to our engineers in Polish, English or German.
By reporting your cases to our engineers, our Engineers have at your disposal:
- Telephone connection from 7 a.m. to 9 p.m. with immediate response time or notification via e-mail or ITSM class system form via website 24 hours a day with a response time of up to 2 hours.
- Our engineers will do their best to ensure that your cases find a solution within the estimated time of solving problems up to 4 working hours
You choose what hours are business hours for your company We offer a standard choice of 7-15 or 8-16 or 9-17 on Monday, Tuesday, Wednesday, Thursday and Friday. Always a working day is 8 hours. - In the Professional package, our helpdesk service works from 7 a.m. to 9 p.m. Monday, Tuesday, Wednesday, Thursday, Friday and 10 a.m. to 6 p.m. on Saturdays and Sundays, while the administration from 8 a.m. to 5 p.m. on Monday, Tuesday, Wednesday, Thursday and Friday.
- If the situation requires it you will be able to report your cases during these hours, the only inconvenience will be that the work of our engineers will be settled by the values of additional work, which are always set in the contract.
- Travel time for a local visit is up to 2 hours.
- As part of the package, we assign you a dedicated lead engineer for remote and local assistance and Administrators: Main, Backup, Antivirus/Security, Network, IT Solutions Coordinator/Designer/IT Architect, Cloud Services
If the solution of your affairs requires a break in the provision of services, e.g. a new computer installation, the so-called service window will be offered in hours and days for your business
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IT Support - Professional Package
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