Basic Package - IT Services

Basic service package dedicated as a simple service provided by definition for companies and organizations that do not have or have a very simple IT infrastructure and base their work only on IT equipment that is the employee’s equipment, i.e. computers, portable computers, mobile devices, smartphones, tablets and software that is a communication platform, i.e. Microsoft 365 or Google Workspace and will fully use cloud business applications (no servers  physical or virtual (Windows Server or Linux)

The Basic service contains specially selected parameters for you, it is a well-designed service that meets the requirements of our existing customers.

If you purchase the BASIC service, you and your colleagues will be able to use it:

• In Poland
• in all European Union countries
• in the United Kingdom.
• for people working as sales representatives
• for people working remotely and in Home Office mode
• You will be able to talk to our engineers in Polish, English or German.

By reporting your cases to our engineers, our Engineers have at your disposal:

• Telephone connection from 7 a.m. to 9 p.m. with immediate response time or notification via e-mail or ITSM class system form via website 24 hours a day with a response time of up to 2 hours.
• Our engineers will do their best to ensure that your cases are solved within an estimated resolution time of up to 8 business hours.
• You choose what hours are business hours for your company, we offer a standard choice of 7-15 or 8-16 or 9-17 on Monday, Tuesday, Wednesday, Thursday and Friday. Always a working day is 8 hours.
• In the Basic package, our remote helpdesk service works from 7 a.m. to 9 p.m. Monday, Tuesday, Wednesday, Thursday, Friday and 10-6 p.m. on Saturdays and Sundays. If the situation requires it you will be able to report your cases during these hours, the only inconvenience will be that the work of our engineers will be settled by the values of additional work, which are always set in the contract.

If the solution of your affairs requires a break in the provision of services, e.g. a new computer installation, the so-called service window will be offered in hours and days for your business